Privacy Policy SpaCom respects your privacy. Across our business, around the world, we will only collect, store and use your personal information for defined purposes. We use your information to support and enhance our relationship with you, for example, to process your purchase, provide service and support, and share product, service and company news and offerings with you. We do not sell your personal information. At any time you may contact SpaCom with any privacy questions or concerns you may have. You also may ask at any time to see the data you have given us and request correction or deletion. We strive to ensure the highest level of security and confidentiality. Privacy and Data Security At SpaCom, your right to privacy and data security is a primary concern. That's why, when you visit SpaCom.com, we help you maintain control over your personal data on the Internet. Below are the guidelines we use for protecting the information you provide us during a visit to our Internet site. SpaCom only asks for specific types of personal information In a few areas on our Web site, we ask you to provide information that will enable us to enhance your site visit, to assist you with technical support issues, to execute your sales order or to follow up with you after your visit. It is completely optional for you to participate. For example, we request information from you when you: 1. Register on SpaCom.com 2. Request a quote 3. Place an order 4. Provide feedback in an online survey 5. Participate in a sweepstakes or other promotional offer 6. Request e-mail notification of your order status (called "Order Watch") 7. Subscribe to a newsletter or a mailing list 8. Request assistance 9. Fill out an informational request In each of the instances above, we may ask for your name, e-mail address, phone number, address, type of business, customer preference information, customer number, as well as other similar personal information that is needed to register or subscribe you to services or offers. If we ever ask for significantly different information we will inform you. In the case of newsletters or mailing lists, you will be able to "unsubscribe" to these mailings at any time. SpaCom only uses your personal information for specific purposes The information you provide will be kept confidential and for internal use only. It is used to support your customer relationship with SpaCom. Among other things, we want to help you quickly find information on SpaCom.com and alert you to product upgrades, special offers, updated information and other new products and services from SpaCom. You can opt-out of receiving further marketing from SpaCom at any time Periodically, we may send you information about our various products and services, or other products and services we feel may be of interest to you. Only SpaCom will send you these direct mailings. If you do not want to receive such mailings, simply tell us when you give us your personal information. Or, at any time you can easily opt-out of receiving further marketing information. Information regarding you (such as name, address and phone number) or your order and the products you purchase will not be given or sold to any outside organization for its use in marketing or solicitation. Your information may only be shared with agents, suppliers or contractors of SpaCom for the purpose of performing services for you and only with your written consent. Internet Commerce The online store at SpaCom.com is designed not to store your credit card information. SpaCom is committed to data security with respect to information collected on our site. Our payment processor by Verisign® offers the highest industry standard security measures available through your browser called SSL encryption. If at any time you would like to make a purchase, but do not want to provide your credit card information online, you may contact a sales representative over the telephone. Simply call 1-866-3SPACOM. It has always been a SpaCom practice to contact customers in the event of a potential problem with your purchase or any normal business communication regarding your purchase. Disclaimer You are solely responsible for maintaining the secrecy of your passwords or any account information. Please be careful and responsible whenever you're online. If you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. While we strive to protect your personal information, SpaCom cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. Other Web Sites SpaCom's web site may contain links to other web sites that are not operated by SpaCom. SpaCom is not responsible for the privacy practices of the Web sites that it does not operate. Contact SpaCom SpaCom is the sole operator of the SpaCom Web site. If you would like to contact us for any reason regarding our privacy practices, please write us at info@spacom.com Or at: SpaCom LLC Attention: Privacy 223 Wall Street #160 Huntington, NY 11743 USA SpaCom wants to help you keep your personal information accurate You can request the individual information that SpaCom has collected by submitting a request. To view or edit the information that has been stored online, please visit the My Account section of the SpaCom online store. You will be notified of any material change of this privacy policy by e-mail and posting on the SpaCom web site. Effective Date: Jan 1, 2004